General Information, Terms and Conditions
Effective as of June 1, 2020
GETTING ALONG ABROAD
Participants in our tours and cruises are encouraged to travel with an open mind, active curiosity and consideration for the customs and beliefs of the citizens of the countries in which we travel. Remember that Egypt is a developing country with a Muslim majority population, and as such the environment, accommodations, people and food may be quite different from what you are used to at home. Enjoy these differences in the spirit of adventure.
ADDITIONAL COSTS
While our tours cover almost all normal expenses, the following are not included unless specifically indicated in the itinerary:
TRAVEL INSURANCE
We strongly recommend that you obtain travel insurance. Policies are available to cover loss or damage to your luggage, medical needs, certain accidents, and expenses if you must cancel your trip. We do not sell insurance, but our customers have reported good experiences with Allianz Travel Insurance and Berkshire Hathaway Travel Protection (Disclosure: The principals of Museum Tours own stock in Berkshire Hathaway).
PLEASE NOTE: Most, if not all, insurance providers exclude domestic disturbance, civil unrest and pandemics (such as Covid-19) from their policies. Our cancellation and refund policy will still apply in those situations.
RESERVATIONS AND PAYMENT
A deposit of $300 per person is required to secure your reservation, with the balance to be paid by check, so as to arrive at our offices no later than 60 days prior to departure, unless otherwise specified in writing. Space is limited and reservations will not be accepted if we are unable to accommodate your requests.
ITINERARY CHANGES
The right is reserved to substitute air or ground carriers, hotels, cruise boats, guides, study leaders, and/or sites visited should we deem it necessary or desirable to do so. Specific activities are subject to availability at the time of the tour and we can not be held responsible for activities or monuments that are closed or that are otherwise unavailable. In this case, substitute activities will be made available whenever practical. The order of events listed in the itinerary is subject to change without notice.
CANCELLATIONS AND REFUNDS
Cancellation requests received in writing more than 120 days prior to departure will be honored and receive a full refund of all monies paid unless otherwise indicated at the time of your reservation confirmation. Cancellations received more than 60 days prior to departure are subject to a $300 cancellation fee per person (i.e., your deposit will be forfeited). Cancellations received more than 45 days prior to departure are subject to a cancellation fee of 25% of all payments made and due. NO REFUND IS POSSIBLE for cancellations received 45 days or less prior to departure or for those who fail to participate in all, or any part, of the tour for any reason. Refunds, if due, will be paid within 60 days of the scheduled end date of the tour.
There will be no refund for unused meals, rooms, admissions, transportation or other services .
If there is any claim for a refund, for any reason other than cancellation as described above, such claim must be made directly to Museum Tours, Inc. and it must be received in writing within 60 days after the scheduled end date of the tour. If Museum Tours cancels the tour, or your participation in the tour, then money paid by you to us will be refunded on a pro-rata basis within 90 days of the cancellation. This refund is your only recourse.
This cancellation and refund policy excludes airline reservations and tickets which are covered by the rules of the air carriers concerned.
Participants in our tours and cruises are encouraged to travel with an open mind, active curiosity and consideration for the customs and beliefs of the citizens of the countries in which we travel. Remember that Egypt is a developing country with a Muslim majority population, and as such the environment, accommodations, people and food may be quite different from what you are used to at home. Enjoy these differences in the spirit of adventure.
ADDITIONAL COSTS
While our tours cover almost all normal expenses, the following are not included unless specifically indicated in the itinerary:
- International air travel to and from Cairo.
- Insurance of any kind.
- Meals.
- Beverages, other than bottled water.
- Visa fees and customs duties.
- Personal items, including tips, laundry, excess baggage charges, souvenirs, taxis, uber, etc.
- Extra charges for food ordered ala carte, from room service or meals eaten separately from the group.
- Admissions for events not listed or listed as optional in the trip itinerary.
TRAVEL INSURANCE
We strongly recommend that you obtain travel insurance. Policies are available to cover loss or damage to your luggage, medical needs, certain accidents, and expenses if you must cancel your trip. We do not sell insurance, but our customers have reported good experiences with Allianz Travel Insurance and Berkshire Hathaway Travel Protection (Disclosure: The principals of Museum Tours own stock in Berkshire Hathaway).
PLEASE NOTE: Most, if not all, insurance providers exclude domestic disturbance, civil unrest and pandemics (such as Covid-19) from their policies. Our cancellation and refund policy will still apply in those situations.
RESERVATIONS AND PAYMENT
A deposit of $300 per person is required to secure your reservation, with the balance to be paid by check, so as to arrive at our offices no later than 60 days prior to departure, unless otherwise specified in writing. Space is limited and reservations will not be accepted if we are unable to accommodate your requests.
ITINERARY CHANGES
The right is reserved to substitute air or ground carriers, hotels, cruise boats, guides, study leaders, and/or sites visited should we deem it necessary or desirable to do so. Specific activities are subject to availability at the time of the tour and we can not be held responsible for activities or monuments that are closed or that are otherwise unavailable. In this case, substitute activities will be made available whenever practical. The order of events listed in the itinerary is subject to change without notice.
CANCELLATIONS AND REFUNDS
Cancellation requests received in writing more than 120 days prior to departure will be honored and receive a full refund of all monies paid unless otherwise indicated at the time of your reservation confirmation. Cancellations received more than 60 days prior to departure are subject to a $300 cancellation fee per person (i.e., your deposit will be forfeited). Cancellations received more than 45 days prior to departure are subject to a cancellation fee of 25% of all payments made and due. NO REFUND IS POSSIBLE for cancellations received 45 days or less prior to departure or for those who fail to participate in all, or any part, of the tour for any reason. Refunds, if due, will be paid within 60 days of the scheduled end date of the tour.
There will be no refund for unused meals, rooms, admissions, transportation or other services .
If there is any claim for a refund, for any reason other than cancellation as described above, such claim must be made directly to Museum Tours, Inc. and it must be received in writing within 60 days after the scheduled end date of the tour. If Museum Tours cancels the tour, or your participation in the tour, then money paid by you to us will be refunded on a pro-rata basis within 90 days of the cancellation. This refund is your only recourse.
This cancellation and refund policy excludes airline reservations and tickets which are covered by the rules of the air carriers concerned.
